FAQ

TOURS FAQ

We try not to run over 15 bikes.

Yes, just email and we’ll sort out a plan for you.

Our back up team, including a support truck, expert mechanics and spare motorbike always keep us rolling.

Tell us know what tour you are on and we’ll let you know.

All of the prices you see on this site are USD.

The conditions of our Professional indemnity insurance are such that we can accept anyone (including pillions) under the age of 18 years old.

It’s easier to ride than it is to walk: we even encourage deathbed patients to have a final hoorah with us.

Yes - we invite everyone to join our tours. Whether they want to come on their own or as a pillion.

Travel insurance is mandatory. At the time of booking, each Client must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour.

If you become ill, all hospital expenses, doctor fees, and repatriation costs are your responsibility and the Company shall not be liable for any refund of the tour cost. 

We mostly stay in hotels and motels. Some trips include one night of camping in a scenic location.

We recommend high quality motorcycle jeans, leather jacket, gloves, helmet and be sure to bring wet weather gear as storms can be encountered.

Our online booking is safe and secure, simply find your tour and click the Book Now button, you’ll be redirected to our booking software. If you would prefer we can arrange a bank transfer or cash payments, just get in contact Diesel via email here or call the New Zealand office on +64 9-414 4252.

 

NEW ZEALAND: As from 1 October 2019, New Zealand has introduced a new electronic travel authority visa (NZeTA). This means that persons travelling to NZ from USA, Canada, Ireland and other visa waiver countries, will need to apply for an electronic travel authority before they arrive in NZ. Contact Diesel for more info. Or visit the official immigration website to make your application.

UNITED STATES: Most non-us countries require an ESTA visa which must be approved at least 72 hours before travelling to the United States. We recommend doing this well in advance of your trip. This is the link to the official website.

 

Yes, a full motorcycle license is required.

 

Each rider is capable of learning how to commandeer a chopper if they have had the ability to gain a full license.

Yes.

Yes.

We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. 

In the unlikely event that such circumstances arise, we will contact you immediately and offer you the choice of equivalent services or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

If you cancel your booking, we will impose cancellation charges as follows:

  • 30 days or more prior to departure – loss of deposit

  • 15-29 days before departure – 30% of tour cost*

  • 7-14 days before departure – 50% of tour cost*

  • 6 or fewer days before departure – 80% of tour cost*

* or deposit if greater.

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability.

If you cancel your booking, we will impose cancellation charges as follows:

  • 30 days or more prior to departure – loss of deposit

  • 15-29 days before departure – 30% of tour cost*

  • 7-14 days before departure – 50% of tour cost*

  • 6 or fewer days before departure – 80% of tour cost*

* or deposit if greater.

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability.

Rentals FAQ

Yes

We will judge the fault on a case by case basis.

Of course, we will give you a full rundown should you want it.